Returns & Exchanges
At Crave Cupcakes, we take pride in our fresh, handcrafted treats; due to the perishable nature of our products, we cannot accept returns once they have left our bakery.
Inspect Your Order
Please check your cupcakes or baked goods thoroughly at the time of pickup or delivery to ensure they meet our quality standards.
Report Issues Within 24 Hours
If you are unhappy with the quality of your order, please contact our team within 24 hours of receipt with your order number and photos of the product.
Quality Review
Our pastry chef and management team will review your concerns to determine if a replacement or store credit is applicable based on the specific circumstances.
Resolution Delivery
Approved claims will be resolved via a digital gift card for future use or a scheduled replacement order for the next available pickup window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing